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This is a full time/fixed term opportunity for two years

Glasgow Caledonian University - the University for the Common Good - is a vibrant, values-led, multi-cultural, civic University with a global outlook and strong commitment to delivering social innovation and sustainable development in its education and research.

GCU seeks a Travel Implementation Lead to lead the implementation of improvements to our provision of travel management, including risk management, policy development and supplier relationships.

The Travel Implementation Lead will be expected to:

• Act as a central point of contact for travel management advice, and improve communication and information availability using internal communication channels;
• Manage the relationship with travel service suppliers to follow up and resolve issues, escalate problems and improve customer satisfaction;
• Monitor and report performance, taking action to address service failures and capitalise on improvement opportunities.
• Develop trusted working relationships to clearly understand travel management needs, influence practice, and to ensure that travel policy, practice and service delivery are appropriately aligned with business requirements and customer expectations.
• Implement a proportionate approach to travel risk management and business continuity, working with internal and external stakeholders to identify risks, and review and optimise controls.
• Lead and participate in business analysis, design activities and preparation of business cases to improve the provision of travel management solutions.

The successful candidate will be educated to degree level and/or relevant experience and must be able to demonstrate experience of building and managing relationships with diverse business stakeholders at all levels, aligning services to the needs and strategies of the business, managing relationships with external contracted suppliers, monitoring and tracking KPIs to deliver service improvements to delivery customer service improvements and meet business needs. The successful candidate will also be expected to have experience in risk management and business continuity planning, business analysis, solution design and specification, and business case development.

Our organisational strategy is aligned with the United Nation’s Sustainable Development Goals and our globally recognised researchers advise governments, industry and international bodies. We’re ranked fourth in the world and first in the UK for promoting gender equality, in the top 70 universities globally for social impact, and first in Scotland for health and wellbeing, and reduced inequalities, for which we are also ranked 21st in the world (THE Impact Rankings, 2022). In 2020-21, we contributed £1.7 billion and more than 14,000 jobs across the globe (BIGGAR Economics, 2022).

GCU is committed to widening participation, and delivering positive outcomes for our students. We are Scotland’s leading provider of Graduate Apprenticeships. With campuses in Glasgow, London and New York, we have transnational partnerships around the world, supporting more than 22,000 students from 130 countries. Guided by our values – integrity, responsibility, creativity and confidence - we transform the lives of the people and communities we serve.

The role is based within People Services, which provides a range of support for staff working at GCU - including recruitment, leadership, learning and development, health, safety and well-being and equality and diversity. We are an energetic and collaborative team of around 30 staff, that enables GCU to create a values-led culture where colleagues can thrive and do their best to deliver a great staff and student experience.

As the University for the Common Good, we are committed to embedding equality, diversity and inclusion, as well as our values in everything that we do. As such, we welcome applications from all suitably qualified candidates who demonstrate the GCU Values.

Glasgow Caledonian University is committed to a fair and transparent recruitment process that is free from bias so that we can attract and retain a high performing workforce which makes a critical contribution to our success.

The University holds the prestigious Athena SWAN Silver institution award, which recognises our significant record of activity and achievement in promoting gender equality across different disciplines.

As a Disability Confident 'Committed' employer, we are striving to ensure that our recruitment process is inclusive and accessible to disabled people. Although the Disability Confident 'Committed' level does not guarantee an interview for disabled applicants, we will make reasonable adjustments for disabled applicants during the recruitment process.

The University also holds the Carer Positive ‘Engaged’ employer award, which recognises our commitment to supporting staff with caring responsibilities.

Glasgow Caledonian University are committed signatories to the Armed Forces Covenant.

The University offers a range of benefits including opportunities for professional development, family friendly policies, cycle to work scheme and onsite childcare facilities.

Please note that the appointment will be made on the first point of the salary scale (unless by exception).

Job Attachments

Download job attachment R3835 Grade 7 Travel Implemenation Lead Role Profile [46kB]

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