Job Description
- CX Strategy Delivery lead
- 6 month contract role
This business are an ethical and established business with excellent track record, they operate within a specialist market and will offer hands on training to learn about their services in detail.
This contract role will be responsible for stakeholder engagement and manage the delivery of the new CX strategy that's currently underway.
Key Responsibilities will include;
- Management of data and enhance offering of customer feedback loops
- Understanding the current Customer Experience Journey will be one of your first tasks, you'll then work to deliver this and promote engagement between the CS teams.
- This role is very much going to be considered lead of the CX strategy and internal networking is essential
- Manage and improve road maps and report regularly on areas such as cost savings, actually customer improvements, Data and Insights
- Working with Senior Leadership teams to investigate and support the roll out of a working customer insights system
- Hands on role, working with customers to resolve any queries and complaints
The successful candidate for the role will match all criteria below (and be able to add more)
- Experienced in Customer Experience and People Engagement
- To be successful for this role you must have a proven track record with implementing new initiatives, ideas and technology, this business will require you to draw on your experiences to raise the excellency standards currently in place. We will require you to have done such a project on more than one occasion and have been within the business to have seen the results of your project first hand.
- Professional background to include management of specialist teams
- Experience working as part of a senior leadership team
- Comfortable and experienced in pitching ideas to board level
- Experienced in being self managed
- Previous role having been at decision making level for Customer Services / Customer Experience
- Notice period of 1 week or less
- Creative, innovative and passionate about Customer Service
- Able to implement ideas and work in an adaptable way - proven idea to implementation background
This role offers
- A new exciting role that will enable and encourage creativity and innovation