Job profile

Job reference

REQ004724

Date posted

03/05/2023

Application closing date

03/06/2023

Location

Berkshire

Salary

£9,069.00 per annum

Package

Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Contractual hours

16

Basis

Part time

Job category/type

Part Time, Permanent

Job description

We’re looking for two kind, compassionate and resilient Support Workers to join our Young People service in Bracknell.

No personal care or experience is required, just the right values.

£9,069.00 per annum, working 16 hours per week.Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you’re making a difference? You’ll feel at home here.

Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all.

These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Holly House is supported housing for 35 vulnerable young adults aged 16-25. The staff also provides low level support to 17 tenants at Chatham Court which is an unstaffed scheme in the close vicinity of Holly House.

Support Workers will provide Housing Related Support to customers to help them develop the life skills that are required to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices. Support needs may include mental health, substance misuse, care experience, and complex needs.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

• Building supportive, trusting relationships with customers

• Working proactively with other members of the team to handle the service caseload, administrative responsibilities and ensuring the service is staffed as per rota requirements

• Supporting key customers to set personalised goals in the form of a Support Plan

• Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

• Ensuring ongoing assessment and management of risks associated with customers within an attitude of ‘positive risk taking’

• Proactively manage risk and safety both in and outside of their physical living environment

• Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation

• Signposting to external agencies and out of hours services to assist in addressing all aspects of support needs

• Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community

• Involving customers in the design, development and delivery of the service

• Empowering customers to ensure they receive the service and benefits they are entitled to

• Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively

• Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols

• Adhering to all other Look Ahead’s policies and procedures

• Engaging in learning and development activity to increase knowledge and skills

• Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate

• Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

• Approachable and open behaviour

• Prefers working as part of a group or team

• Is innovative and proactive in their approach to effectively managing a shift including lone working

• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement

• Has a practical and logical mind and is naturally well organised

• Flexible

• Open to feedback and self development

• Thrives on change and enjoys dynamic diverse environments

• Is confident with high levels of self-esteem

• Is respectful, articulate and sensitive in style of communication

• Is essentially customer–focused

• Is motivated towards excellence and improvement of personal performance with a can do attitude

• Ability to cope positively with challenging and diverse behaviours

• Practices active listening skills to ensure tenants feel like they have been heard

What you’ll bring:

Essential:

• Flexibility

• Compassion

Desirable:

• Experience working with young people

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.