Band 3
Job overview
The Greater Nottingham Diabetic Eye Screening Programme (GNDESP) requires a dedicated Service Administrator to work in a team with the aim of reducing sight loss and the delivery of the Eye Screening Service across the Greater Nottingham Region.
Successful candidates will need to demonstrate how they meet the essential criteria as defined in the Person Specification document attached to this advert through both application and by interview
Main duties of the job
The successful candidate will play a key role in service administration working within a call centre setting ensuring that people with diabetes who are eligible for diabetic eye screening are offered an annual screening appointment. You will also be responsible for booking patients into various pathways within the programme including digital surveillance for closer monitoring and referrals into Hospital Eye Services for sight threatening diabetic retinopathy which may require treatment.
The service administrator is responsible for the accurate and timely processing and inputting of information for the Diabetic Retinopathy Screening Programme. You will liaise with service users to ensure the clerical procedures in the office run to the highest standards.
The administration team are required to be fully competent in all elements and processes of the diabetic eye screening patient pathway and how they are managed, tracked and audited.
Working for our organisation
The post offers an ideal opportunity for a highly motivated, enthusiastic and meticulous person who aspires to a career within the NHS and to train within a highly regarded Diabetic Eye Screening Programme.
The GNDESP is delivered in line with National quality assurance standards, local policies and procedures. The role requires excellent verbal and written communication with patients, colleagues within the Trust and in primary and secondary care.
Detailed job description and main responsibilities
The Service Administrator will assist in delivering the service by;
Answer incoming telephone calls and respond to queries
Ensure the Greater Nottingham Diabetic Eye Screening Programme is developed, delivered and monitored in accordance with the National Service Specification.
Populate specific local trackers for capacity analysis
Escalate concerns to programme and deputy manager in a timely way
Liaise with the multi-disciplinary team linked to the service and attend necessary meetings
Monitor stock levels
Maintain and further develop close co-operation between Optometry, Ophthalmology, Medical and Clerical / Administrative staff to support the delivery of screening and treatment of sight threatening diabetic retinopathy.
Ensure that people with diabetes are offered and receive systematic, high quality screening, grading, referral and treatment for sight threatening diabetic retinopathy
Support implementation of research based practice as well as specific audits within the programme as appropriate. This will require provision of supporting data for the production of prompt monthly, quarterly and annual reports to ensure key targets are met and a high quality service is delivered for people with diabetes
Adopt a flexible approach in providing sickness and absence cover within the team as required.
Ensure adequate personal development and local accreditation to ensure the post holder fully meets National quality assurance standards
Carry out effective communication between staff and external suppliers of screening sites, equipment and software to maintain service delivery
Assist with effective problem solving
Develop appropriate expertise in relevant aspects of diabetes, associated complications and other relevant diseases to help answer patient queries
Facilitate collaboration with healthcare professionals including dealing with patient safety incidents and complaints.
Daily enveloping of patient letters using the inserter machine, ensure that information leaflets and other documentation is provided in a timely manner to assist in meeting national quality assurance objectives
Maintain and enhance the reputation of the Service
To undertake a key role in routine data inputting. Process and update the patient management system with accurate health documentation
To be mindful of the need for continuous improvement and development of all aspects of the Service
Undertake any other duties that may reasonably be required
Adhere to all local standard operating procedures and Trust wide polices
Person specification
Training & Qualifications
Essential criteria
Desirable criteria
Experience
Essential criteria
Desirable criteria
Planning and organisation skil
Essential criteria
Communication and relationship
Essential criteria
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Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are currently under-represented at NUH.
Covid-19 vaccination: remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We continue to encourage our current and potential colleagues to get vaccinated. For helpful advice and information about the Covid-19 vaccination and how to access visit: https://nottsccg.nhs.uk/covid-19/covid-19-vaccinations/
Closing Dates: Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Communication: All communication related to your application will be via the email address you have provided. Please ensure you check your email account including your junk email regularly.
Easy read application: if you have a disability and find it difficult to complete our online application form, you can apply via our easy read application which you can find on the intranet https://www.nuh.nhs.uk/easy-read-job-application
Salary: The quoted salary will be on a pro rata basis for part time workers.
Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.
At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.
Skilled Workers Visa: We welcome applications from individuals who require a skilled worker visa in line with the Home Office regulations. NON-UK/NON SETTLED candidates may not be appointed, if a suitably qualified and skilled UK/SETTLED candidate is successful at interview stage as it is unlikely that the Trust is able to satisfy the Home Office Visa requirements
ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.
Consent:
Description KM&T with offices in Geneva, London, Houston, Wichita, and New York is engaged in global trading and risk management activities in crude oil, refined petroleum products, metals
Reference: APR20235147 Expiry date: 10:59, Tue, 9th May 2023 Location:
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