Rapid7’s Platform Practice team is looking for a Senior UX Designer to create thoughtful end-to-end experiences that drive customer outcomes and help our users achieve their cybersecurity goals.

About the Team

Rapid7's Platform Services team is responsible for delivering the foundations for all of Rapid7's endpoint products on the cloud-based Insight Platform. Our microservice architecture is designed to deliver a secure, reliable and resilient platform for both our Customers to use and for our endpoint products to build on. We are focussed on helping our customers seamlessly manage their security solutions as effectively and efficiently as possible, and helping products secure and deliver experiences.

Our team is a diverse group of engineers and we are looking for a teammate who is collaborative and enthusiastic about writing code and loves solving problems. We want you to feel challenged and your voice to be heard. Everyone brings something new to the team, and we want to learn from you as much as we want to grow you as an engineer and a team member.

In this role, you will:

• Explore and craft design solutions for our customers’ most complex cybersecurity problems

• Evolve our solutions to help our customers advance and make better decisions

• Drive meaningful outcomes that contribute to real customer and company goals

• Work within a customer-centric, outcomes-focused security practice

• Build a deep understanding of the security user and their challenges across a comprehensive security program

• Lead experience design end-to-end, from problem definition and discovery, exploration, and design using discovery workshops, user interviews, user flows, journey maps, sketches, low- to high-fidelity mockups, and functional prototypes

• Help influence, manage, plan, and scope UX team projects including translating customer needs, research findings, and usability best practices into high quality, customer-centric design solutions that support our product vision, brand, and customer outcomes

• Collaborate across multiple practice and geographically distributed teams to unite designers as a collective, and ensure cohesive experiences within our platform and brand portfolio

• Mentor junior members on the team and work with fellow UXers across practices to establish a tight knit culture of growth, learning, and strong UX advocacy

The skills you’ll bring include:

• Roughly has 4-6 years of relevant experience; including previous roles as a product designer, UX designer, visual designer, or equivalent

• A problem-solving mindset: you see the UX process as a means to deliver value to our customers

• Strong collaboration skills: you believe success happens as a team and you excel in building consensus, driving alignment, and influencing within your team

• Comfort with ambiguity: you push forward through unclear direction, and help to define that direction with your UX, PM, and engineering counterparts

• Strong communication skills with the ability to tell a story and craft a narrative that compels your audience, drives alignment, and prompts action

• A sense of accountability: you have excellent time management skills, and hold yourself accountable to commitments

• Energy, enthusiasm, and curiosity: you bring yourself every day, and embrace the “never done” mindset

Additional Details:

• We don’t require cybersecurity experience. It’s a “nice to have”, but ultimately we’re looking for someone with great UX instincts that can identify patterns and needs across our customer base, and synthesize these complexities into usable and polished design solutions. We know there will be a ramp-up period, and will support your journey into this exciting field!

• We need someone that can travel occasionally, both domestically and internationally. Rapid7 has 7 product offices with team members present across North America and Europe. You’ll work directly with team members in Austin, TX; Boston, MA; Los Angeles, CA; and Toronto, Ontario.

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

About Rapid7

Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We’re on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people.

With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.