Senior Pensions Administrator – Chichester – Hybrid

The Role: Senior Pensions Administrator

Our Group Personal Pensions team are seeking a Senior Pensions Administrator to support the Consulting Team and other team members in their day-to-day activities in Chichester office.

If you have at least 2 years pensions experience, particularly specialising in group personal pensions, then this could be the role for you.

About: MMB

• Mercer Marsh Benefits ™ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits.
• MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.

What can you expect?

• Hybrid working in a modern office – 3 days a week in the office
• To communicate with your portfolio of clients and consultants on queries via letter, e-mail and telephone
• Respond to errors and ensure complaints are handled effectively
• Be a champion of change and provide opinions if you have an idea to create more efficiencies
• Continuous achievement of timescales agreed with the clients at the required level of quality

What you will be rewarded with?

• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Onsite parking

We will count on you to:

• Ensure that all procedures are followed when undertaking work for clients, Consultants, and Insurers
• Ensure errors and omissions and complaints are handled in accordance with agreed procedures and within appropriate timescales
• Be flexible and adaptable to the work demands as advised by your manager
• Be personally accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
• Accurately record own time spent, in accordance with standard procedures
• Consistently complete work by prioritising/managing workload so that cases are completed within agreed timescales
• Quality checking of colleagues work to ensure accuracy

What you need to have:

• GCSE (or equivalent) completion in Mathematics and English (grade C and above or Level 4/5+)
• Hold at least 2 years’ experience working with Defined Contribution or Group Pensions
• Willingness to learn about different insurers, products and clients
• Working towards relevant industry qualifications

What makes you stand out?

• Relevant industry qualification
• Previous experience of quality checking others work
• Group Pensions experience

About Us

Mercer provides insights, advice and technology-driven solutions to help build brighter futures for our clients, colleagues and communities. Together, we’re redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being.

Mercer’s more than 25,000 employees are based in 44 countries, and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan Companies (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment.

Marsh & McLennan Companies and its affiliates aim to attract and retain the best people regardless of their gender expression or identity, marital and civil partnership status, ethnic origin, nationality, age, background, disability, sexual orientation or beliefs.