Imperial College London’s Faculty of Medicine is one of the world’s top medical schools at one of the world’s most-respected universities.

We are at the forefront of undergraduate medicine, postgraduate study and cutting-edge research, benefiting patients and populations globally.

The Faculty of Medicine, supported by the Departments, coordinates the student journey from admission to graduation, providing first-line services to students, supporting strategy and policy development, financial management, communications, governance and quality. We take great pride in enhancing our student experience, satisfaction and welfare, and increasing our National Student Survey results year-on-year; and since 2012, have been accredited with the independent standard ‘Putting the Customer First’ in recognition of our outstanding customer service culture and delivery.

This post will provide comprehensive, high level administrative and management support to ensure the efficient development and delivery of the online Applied Paediatrics postgraduate programme (PGCert/PGDip/MSc) and the associated short courses. The post holder will work closely with the Programme Lead, teaching fellows, e-learning technologist and the subject matter experts. The post holder is required to work collaboratively to establish good working relationships with academic and administrative staff within the Department, as well as other staff across the Faculty of Medicine (FoM) and College central services (including Registry, the Graduate School and the Continuing Professional Development team). The post holder is also required to establish good working relationships with external academics including external examiners and project supervisors. The post holder will work independently, resolving problems as required, reporting to the Programme Lead and Education Coordinator (and Education Manager as necessary) on progress and outcomes.

Duties and responsibilities

• Provide excellent customer service to our internal and external stakeholders
• Dealing with telephone enquiries, written correspondence and assist with liaison between teachers and students in matters relating to the personal and academic well-being of students, referring students to personal/senior tutors as necessary
• Assist with the provision of support for live teaching – resolving problems/taking forward issues brought to the attention of the Leads and acting as a point of contact for Staff Student Liaison Groups
• Be pro-actively involved with student recruitment, reply to enquiries, production of marketing materials, participation in open days and marketing events, and sending out appropriate information
• Liaise with Programme Lead and Registry and communicate decisions on students/admissions
• Provide detailed recruitment statistics for management purposes
• Be responsible for the administration of all content on the virtual learning platform Insendi and ensure it complies with College regulations
• Coordinate the maintenance of all programme materials, including the production of the programme handbook and materials for Insendi as directed by the Programme Lead

Essential requirements

• Educated to degree level or equivalent, or having acquired substantial relevant experience
• Experience/knowledge
• Experience of Virtual Learning Environments (VLE’s)
• Significant experience in a similar or related role(s) within Higher Education
• High level of expertise in using Microsoft Office applications; Teams, Word; Excel; PowerPoint; Outlook
• Experience of working with online courses; use of VLE’s, Zoom etc
• Excellent oral and written communication skills, including accurate grammar, spelling and punctuation as well as experience of writing reports
• Excellent Interpersonal Skills

Further information

This is a Part time and Open ended post (17.5 hours a week).

Should you have any queries regarding this role please contact: Celeste Miles celeste.miles@imperial.ac.uk

Documents

• PG Programme Administrator pt JD MED03875.pdf