Discover the Unexpected

Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.

Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.

Why this role is important to us

Experian Consumer Services (ECS) serves over 12 million UK consumers helping them to understand, grow and monitor their Experian credit score and report. We are the most trusted consumer credit brand in the UK. We pride ourselves on understanding our customer and delivering the best possible outcome to ensure users are seen in the best possible light when applying for credit cards, loans or other credit products.

The ECS Score and Report product domain is a core part of the ECS business, responsible for 95% of our customer base. The Score and Report domain collaborates with the entire Experian UK business to deliver cross business unit initiatives generating value for our consumer and B2B customers.

Work that matters - What you’ll be doing

In this role, you will take the lead in understanding customer insights and working collaboratively with stakeholders to design solutions that meet the needs of customers.

This will involve taking existing transformation work concepts to delivery ensuring the customer need is met and measuring the benefit, ensuring alignment of concepts and features across the business, building the longer term product road map for the Score and Report domain and generating insights to support the product roadmap from market research and customer use data.

What you’ll need to bring to the role & Experian

• Understanding of a regulated business and how it operates

• Ability to clearly communicate, influence and engage with engineering, design, legal and compliance and other key stakeholders

• A passion, determination, and tenacity to drive change, at pace, to deliver customer and business value

• Previous experience in a Product Manager role, ideally in a financial services role or a subscription product role

• Experience of working in cross disciplinary teams to deliver outstanding results

• Experience of agile working methodologies and best practices

• Experience and understanding of testing and monitoring of product features

• Strong commercial understanding

Our uniqueness is that we truly celebrate yours.

Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.

Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Could this be the role for you? Apply now to start your journey with Experian!

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Experian Careers - Creating a better tomorrow together

Experian Careers - Creating a better tomorrow together

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