The Role Responsibilities

• Standard Chartered is looking for highly organised and motivated Senior Personal Assistant to provide administrative support to the Global Head, Employee Advocacy.

Candidate Profile

• Ability to build strong partnerships with key stakeholders.
• Proven professional work experience in a similar support role, dealing with global time-zones, and multiple stakeholders.
• Strong organizational skills, proactive, detail oriented and ability to handle multiple priorities.
• Able to exercise good judgment in handling various issues on priority basis, handle multiple tasks at the same time and meet tight deadlines.
• Flexibility and adaptability
• Tact and diplomacy
• Excellent verbal and written communication and people skills
• Discretion and trustworthiness as often party to confidential information
• In-depth knowledge in using MS PowerPoint, Word and Excel

Key responsibilities

• Acting as a first point of contact. Screening phone calls, enquiries and request, and handling them when appropriate.
• Dealing with all incoming email often corresponding on behalf of the manager
• Managing and coordinating diaries including booking of internal and external meetings/appointments, ensuring meetings are appropriately prioritised / delegated to other team members.
• Booking and arranging complex travel itineraries – flights, transfers, accommodation, visa applications, and other facilities as required, etc. in line with Standard Chartered travel policies.
• Reminding the managers of important task and deadlines while ensuring availability of all key papers/documents in advance of key meetings
• Ensuring meetings start and end on time, so that Managers are able to fulfil meeting commitments, and ensure that adequate time is set aside to complete key deliverables prior to / between meetings.
• Prepare and process travel and expense claims.
• Taking responsibility for accounts and budgets
• Conducting research on behalf of the manager
• Producing documents, briefing papers, reports and presentations
• Support in organising events and conferences. Provide onsite support where necessary.
• Liaising with colleagues, suppliers and clients
• Miscellaneous task to support Manager

Processes

• Prepare and manage communications: emails, letters, internal and external telephone calls, memos and faxes, in a timely and professional manner
• Effective management, prioritisation and routing of verbal and written enquiries, multitasking under pressure whilst remaining calm and professional at all times
• Appropriate, clear, accurate and timely communication with all levels of staff. Actively engage with the team and ensure that all relevant information/memos are accurately cascaded to relevant team members
• Assist in creating and delivering reporting and presentations.
• Assist in managing specific business planning projects for the Managers
• Resolve complaints and deal with issues highlighted by the Managers
• Plan and coordinate the induction for new team members; arrange logistics for the new joiner like Bank ID’s, IT requirements, etc
• Administer all relevant system transactions on behalf of the Managers delegated authority (including Travel & Expense, PeopleSoft, e-Procurement and RMS)
• Ensure archives and files are maintained in effective formats
• Assist with the smooth running of the Managers’ office and ensure premises and IT issues are promptly addressed.
• Manage tracking of all costs, PO’s and accruals in line with budget process
• Work independently, with minimal guidance whenever necessary
• Assist in delivering various ad-hoc projects (as required) to time, quality and budget

People and Talent

• Lead through example and build the appropriate culture and values.
• Work with the business to help deliver the Banks Employee Advocacy strategies and key priorities.

Other Responsibilities

• Provide cover and support for other PA’s across the HR area/ HRMT PAs
• Embed Here for good and Group’s brand and values in the team and across the wider HR function.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Liaise, partner and coordinate with Culture, Corporate Sustainability, HR partners, Finance, D&I Analytics, Global Business Services as appropriate.

Our Ideal Candidate

• Relevant years of experience in professional administration
• Experience in executive administration and managing multiple senior reporting lines
• Understanding of geographical and cultural differences and how it impacts the subject matter topics of the area
• Role requires credibility as an expert with senior stakeholders both internal and external to the Bank
• Understanding of Employee Advocacy in specific markets desirable, especially Europe, Middle East, Africa and Asia
• Excellent interpersonal & communication skills
• Strong collaboration and consulting skills
• Proven experience delivering in a complex organisation
• Exemplary integrity, independence and resilience
• Strong knowledge of business applications (MS Office Suite)

Role Specific Competencies

• Industry Knowledge - Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
• Talent Management - Knowledge of how an organization attracts, recruits, retains, identifies and develops talent; ability to develop the talent required for an organization to achieve its short-term and long-term goals.
• Talent Assessment - Knowledge of theories, methodologies, technologies and systems used to evaluate individual/group's personality, attitudes, behaviors and performance; ability to design and implement measurements, analyze collected data, explain results and provide professional advices in an industrial-organizational environment.
  

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers