Job Description
An exciting opportunity has arisen for a motivated administrative assistant with excellent communication, interpersonal and organisational skills who is dedicated to providing high quality support for our patients. The post holder will work as part of the team to provide administrative and clerical support in the outpatient department within the world renowned St Andrew's Centre for Burns and Plastic Surgery.
In order to assist our clinicians to provide a seamless service you will undertake a wide range of clerical, telephone and reception duties and will be required to manage the documentation for patients attending the clinics.
The department is open Monday to Friday and this is a part time post working four days a week.
This is an interesting and varied role. If you are interested and would like to apply we would welcome informal visits.
- To provide comprehensive and efficient administration support to the outpatient’s service for both patients, nursing and medical staff.
- To provide occasional cover for the clinics when required
- To deal appropriately with any enquiries/complaints.
- The role also involves producing appointment invitation and confirmation letters to patients prior to their appointment
- Scanning of documentation.
- Filing onto patient records.
- To ensure that all outpatient appointments are managed accordingly to the Patient Access Policy.
- Telephone and personal enquiries are dealt with appropriately, developing a confident and positive customer care approach.
- To respond to patients’ questions, concerns and complaints over the telephone, resolving issues with them where appropriate and escalating these where necessary
- Entries into the computerised system are concise and accurate.
- To maintain confidentiality of information relating to patients and staff at all times.
- Ensure communication is maintained with Team Leaders, Senior Managers, Consultants, nursing and medical staff and any other service users in order to provide an effective service to patients and Consultants.
- Provide continuity of service in the absence of work colleagues.
- Contribution to the continuing development of the department.
- Preparation of patient documentation for minor operations
- Preparation of documentation for satellite clinics
- Ordering and storage of departmental documentation
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Please see attached a full Job description setting out details of the role and responsibilities.
We look forward to your application.