Job Description
Overview:
Management Consultant - Insurance
Introduction
Wipro is looking for a Management Consultant within the Insurance Practice. This is a new role which will be at the heart of the growth agenda for the Insurance Domain Consulting team. The role will have a primary focus on leading the delivery of one of our core strategic deals, whilst also contributing to the wider development of our Digital Sales and Service.
About Wipro
Wipro is a well-led organisation where innovation is our differentiator. We ranked as a “Top Employer” as part of the Top Employer Institute 2023 annual listings. We were assessed on several key HR practices including Diversity and Inclusion and Gender. This is accompanied by achieving solid business growth in the last ten quarters against a backdrop of high inflation and geopolitical turmoil.
We are Insurance and Life Insurance subject matter expert and advice provision and understand the insurance business from an end to end perspective – relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure – all of the relevant technology landscape – including any third party suppliers and providers that the business is dependent on provision of analytical and problem solving; think ‘out of the box’ for improvements.
Your Benefits
As a Management Consultant - Insurance, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
Your Responsibilities
As a Management Consultant - Insurance, you will
- Act as Domain Lead Consultant across a series of projects and workstreams within the digital transformation of the Sales & Service activities for a major Savings & Retirement business within the UK Life & Pensions sector
- Act as a Subject Matter Expert (from a UK Savings & Investments operations perspective)
- Develop thought leadership and go to market collateral as lead of our Digital Sales & Service proposition (majority of remaining 10% of role)
- Support in the development of thought leadership around our Insurance Customer Journey proposition
- Support the development of the Insurance Domain Consulting team through various practice development activities
- Build, Coach and Mentor the Insurance Domain Consulting Team
Mandatory Skills
- Significant Customer Services Transformation experience (multiple projects, including 1-2 in a leadership role)
- Deep subject matter knowledge of core policy servicing processes (including scheme set up, customer service management, complaints, policy transfer processes)
- Broad knowledge of the UK Savings & Retirement sector, particularly both individual and workforce pensions
- Core consulting skillset and / or significant industry experience in a strategic change capacity within the Insurance sector
- Experience in supporting or leading business development activities for a consulting firm in the Insurance sector
- Strong project management and senior stakeholder (Head of Function / Director of Function and above) management skills
- Exposure to digital and platform technologies in the UK Savings & Retirement
- Awareness of market trends in Insurance and specifically in Digital Underwriting, Customer Journey Transformation
- Strong presentation skills, including verbal presentation and developing compelling powerpoint presentations
Desirable Skills
- Deep Platform Experience (FNZ ideally, Sonata, iPipeline also useful)
- Knowledge and experience of Low / No-Code platforms (e.g. Appian)
- Data Analytics, AI and Machine Learning experience or exposure (particularly in the Insurance space with platforms such as KOFAX, Five9, Avaamo)
Equal Opportunities
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.