Job Description
- Work for a well established and expanding housing association.
- Competitive hourly rate with weekly pay.
A leading G15 Housing Association.
You will:
- Welcome new customers to the scheme. Complete resident introduction to the scheme, identifying the communal areas, emergency alarms and other equipment eg Tunstall, relating to Health & Safety both in the home and communal areas and demonstrate how to use them as appropriate.
- Assist customers with understanding of responsibilities under the terms of the lease and explaining the service charges, sinking fund and payment methods.
- Support customers to assess their needs, understand and manage their risks, capture their goals and monitor progress towards them and keep the support plan up to date in our case management system.
- Undertake resident assessment forms for prospective purchasers/occupiers when required, informing solicitors decision so that sale can/cannot progress.
- Meet with residents in their homes at least twice per year, ensuring that support plans are up to date and checking key information we hold on behalf of the resident.
- Undertake regular welfare checks, risk assessments and wellbeing plans (in accordance with local procedure) to ensure that customers are safe
Be the main contact for the scheme providing access to contractors (and the handyperson where applicable).
- Follow up on actions required from Fire Risk Assessments (FRA) in agreed timescales and submit evidence required in a timely fashion.
The successful candidate:
Experience providing a customer focused service, providing services to customers with needs similar to the service's remit.
- Good working knowledge of the service's customer group
- Experience working alongside multiple teams/agencies
- Great hourly rate with weekly pay
- Great experience builder