Do you want to work in a company where diversity is one of our greatest strengths!

Provincial! Who are we?

Provincial is a specialised Security and Support Services provider delivering a best-in-class security service. Our mission is to provide the very best security service possible. Here at Provincial, people are our purpose and we take great pride in our culture, and at the hear of our culture are our core values.

About the role

We are currently seeking a relief Front of House Security Officer with strong Customer Service experience to join our team to cover our client sites in London City and Richmond. You will work minimum 20 hours per week and must be available to work Monday to Friday on shift rotation. The rate of pay is £15.00 per hour.

Responsibilities include but are not limited to:

• Welcome and greet employees, visitors and contractors coming into the building.
• Perform a variety of routine and non-routine duties associated with access control, CCTV monitoring and door alarm event monitoring.
• Follow policies, standards and guidelines to carry out day to day duties.
• Monitor secondary access points and ensure adherence to relevant policies and procedures.
• Monitor CCTV system to identify potential security threats/weaknesses and dispatch officers as necessary.
• Work with the security team, management, client and contractors.
• Provide professional customer service whether responding to a first aid situation, answering a query or dealing with lost property.
• Accurately record relevant information for inclusion in scheduled reports.
• Write reports as required.
• Be proactive and report all unusual circumstances and situations and respond as necessary.

Job Requirements

• Valid SIA licence.
• Experience in a corporate security environment.
• Excellent verbal and written communication ability. Including a courteous and professional telephone manner, with accuracy in relaying information.
• High level of attention to detail.
• Ability to maintain high level of concentration and focus.
• Ability to prioritise and multi-task.
• Professional appearance and demeanor.
• Excellent customer service.
• Ability to carry out tasks independently while also being a team player.
• Ability to interact effectively at all levels and across diverse cultures.
• Ability to follow instructions, directives and prescribed procedures.
• Ability and willingness to learn new technology as required.
• Action oriented with a passion for getting things done quickly, efficiently, and properly
• Good computer skills with the ability to learn new systems. Must be proficient and familiar in the use of the Microsoft products.
• General knowledge of electronic access control systems, CCTV and alarms systems is an advantage.
• Excellent written and spoken English
• The highest adherence to ethics.

Here's what we offer you

• A challenging, flexible and interesting role
• A sense of security and belonging
• High quality training and coaching from talented people
• A long list of great brands to work with
• A fun team culture
• Ambitious growth plans and great progression opportunities

And that's not all

• Industry Leading Wage Package
• Real Opportunities for Advancement
• Excellent Working Environment as accredited by Excellence Through People & Great Places to Work 2018
• Training opportunities