Freight Service Delivery Manager

Milton Keynes, GB

System Operator

Key Vacancy Information

Duration: 6 Month Secondment/Fix Term Contract.

This role is secondment opportunity, that could become perm, flexible working patterns will be considered.

Location: This role is based at Quadrant: Milton Keynes, you must live within 90 minutes.

Closing date: 10th April 2023 On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted. Interviews will be held W/C 17th April 2023

Band & Salary:

Hiring Manager & Resourcer: Controller 2 £62,822 - Peter Williams / Mark Powell

About Network Rail

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. When you're part of our team, you matter to us and you matter to millions. Watch our video to find out more!

About the function

System Operator are passionate about capacity. We craft tomorrow's railway to meet future needs of the rail industry. By understanding what the future requirements of the railway are, we can plan the long-term capability of the network, promoting the efficient use of network capacity. We improve the railway for the millions of people who use it every single day.

The Freight and National Passenger Operators (FNPO’s) About the function

We are Freight and National Passenger Operators (FNPO) within System Operator. We serve nationally focused customers whose interests cross our geographical route and regional boundaries. What we do matters, to our customers, communities, and the planet.

Across the length and breadth of Britain, we work closely with colleagues in Network Rail and the wider industry to:

• Deliver and grow safe, reliable and sustainable rail freight;
• Support CrossCountry and Caledonian Sleeper make rail the best choice for long-distance passengers and guests;
• Grow the diverse charter market, including steam-hauled experiences;
• Enable new open access operators to enter the market for the benefit of passengers.

Our mission is to accelerate the shift to rail by delivering better, faster and more sustainable services for our customers and communities. To read more about Freight and National Passenger Operators follow this link:

https://www.networkrail.co.uk/industry-and-commercial/rail-freight/

Job Purpose

Provide a national focus to Network Rail Route Controls and coordinate implementation of agreed network strategies for management and recovery of freight services post incident to achieve performance improvement. Develop relationships and communications on a 24:7 basis with freight customers, end users and Route Controls to promote information sharing to drive improved decision making and service recovery.

Key Accountabilities

• Develop a detailed understanding of Freight Company business priorities and flow specific information; lead the sharing of this information with Route Control teams.
• Issue ‘State of Readiness’ statements to Freight Company and NR Controls detailing ‘On network’ and ‘Off network’ issues affecting freight service delivery.
• Agree ‘Key Trains’ list with each FOC and promote this with Route Control teams to drive performance improvement for these services.
• Promote real time liaison with Freight customers during perturbed operations to enable improved decision making.
• Provide guidance and support to Train Running Controllers to ensure reasonable and balanced recovery of freight services on core routes following disruption.
• Lead and coordinate Cross-Route Conference Calls when freight disruption occurs.
• Lead the development and implementation of cross-route freight recovery strategies that give freight services best chance to achieve Freight Delivery Measure (FDM) and coordinate the provision of a network freight contingency plan.
• Manage urgency of response to operational and infrastructure incidents impacting Freight services and maintain a log to record the appropriate actions taken and outcomes achieved.
• Champion ‘Off network’ delay mitigation. Implement incident specific cross-route plans for the Management of Freight Services During Disruption (MFSDD) to ensure appropriate actions are taken to manage ‘Off network’ delay risk.
• Arbitrate between Route Controls and Freight customer Controls where necessary to resolve issues.

Essential

• Experience of working within the Freight sector and/or with Freight customers
• Experience of leading and influencing people
• Ability to achieve rules & regulations qualification to level 1
• Detailed understanding of Freight markets and key business requirements
• Detailed understanding of business process manual and commercial environment

Desirable

• Experience of working within a control or operations environment
• Understanding of Track Access Contract and Network Code
• Proficient in all relevant business systems used in a control environment

What can we offer you in return?

We have a range of benefits including:

• 28 days annual leave entitlement, plus Bank Holidays and five volunteer days

• My Benefits – our discounted online shopping site

• A range of discounted offers including, Healthcare offers, cycle to work, healthcare club discounted membership and other benefits

• Subsidies of up to 75% on rail and underground season tickets

• A range of pension schemes

• Two weeks paid reserve leave for our Armed Forces community

• Training, development and employee assistance programme available

• To learn about the benefits we offer please here.

A message from our Chief Executive, Andrew Haines:

“

We want to be on the side of the passengers and demonstrate our leadership across the rail industry. We will be an organisation that is easy to do business with, and one where our people are proud to work.

To achieve these ambitions, we will work to increase the diversity of our workforce so that we represent the passengers that we serve up and down the country – because everyone matters.” (2020)

How to apply

Visit Evenbreak’s Career Hive should you need accessibility support to apply or should you require any reasonable adjustments/modifications, please contact RecruitmentSupport@networkrail.co.uk

Please note that all offers are subject to BPSS/ pre-employment checks (Right to Work verification, Employment history check, Basic Disclosure Check & Medical check (Including drug & alcohol screening)