Digital Delivery Manager

Salford Quays, M50 3SP (preferred)

Flexible / Hybrid working

Permanent

£46,500 - 52,000.00 + Bonus + fantastic benefits

Full time

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

The UK Digital Delivery team are the gateway for all business wide digital projects and briefs, consistently receiving c150 per month. The team manage the digital resource and budget planning in order to meet SLAs and hit the requirements.

You’ll be the key contact for all briefs for a number of streams for Digital Transformation - but you'll have the flexibility to work on other areas as demand often fluctuates and will advise, manage and deliver the briefs end to end

What you’ll do:

• Work closely with key stakeholders /product owners from the digital transformation squad to prioritise the inflow of requirements and the overall backlog of briefs
• Coordinate the estimation sessions, resource management planning across the squad (UX / UI /MMS / CONTENT / UAT)
• Coordinate, track and report the delivery of all transformation briefs from plan through to discovery, content build, MMS approvals, UAT, go live and post go live checks
• Track the capacity, utilisation, and effectiveness of each component of the Digital Delivery team (UX/UI/Content design/MMS/UAT)
• Provide Digital transformation governance team with reporting on the status of all briefs, at all stages
• Manage key stakeholders, understanding requirements and setting expectations
• Ensure adherence to the digital briefing and delivery processes
• Work closely with Head of Digital Delivery, Head of UX, Transformation Delivery Manager to utilize resource and skills across the squad
• Use Asana project management tool to manage resource, estimates, briefs
• Make sure we’re reusing response to briefs and user testing proposals to save time on the planning stage and work continually to improve processes

What you’ll bring:

• Experience of working in an agile environment, delivering large projects within budget, scope and to time
• Outstanding stakeholder management, interpersonal, relationship building and collaborative skills
• Experience of developing and executing optimisation roadmaps to drive incremental commercial performance
• Experience of identifying and resolving live website performance issues
• Understanding of user experience and user centred design
• Analytics tools and experience to apply data led approach to prioritisation of tasks

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

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