• Suffolk County Council - Ipswich, Suffolk IP1 5NP
• £30,151 - 36,298 per annum (pro rata if part time)
• 37 hours per week (part time working considered)
• Permanent

We are committed to flexible working, so please read the Job and Person Profile (docx) to find out about the types of flexible working available for this role.

We welcome applications from everyone. We particularly welcome applications from people from minority ethnic and minority sexual orientation groups because they are under-represented in this Directorate.

• Would you like to work in an incredibly varied, challenging and rewarding role?
• Do you have an interest in public service and are passionate about making a positive difference in the lives of people in Suffolk?

An opportunity has arisen to join Suffolk County Council's Asset Management Team as an Asset Support Technician primarily focussing on the Highway drainage asset with some work to support management of the soft estate (i.e. grass verges, trees, and other vegetation) when we have significant workload pressures..

You will be based at our Phoenix House office in Ipswich, with site visits across the county as required. The role offers hybrid working options including some working from home.

Your role and responsibilities

You will:

• assist the Asset Manager and Asset Validation Engineer in the prioritisation, management and commissioning of highways drainage works to resolve flooding and drainage problems to help keep the highway network in a reasonably safe condition for public use or prevent flooding of homes or properties
• providing a responsive service for public enquiries relating to these activities
• investigate reports of flooding and drainage problems to prioritise repairs and improvement works
• support the Asset Manager to respond to formal complaints, Freedom of Information requests and enquiries from County Councillors, MPs, or Senior Managers
• assist in the production of briefs and commissioning documents.

You will need:

• HND/HNC in relevant highways (or civil) engineering discipline or equivalent level of knowledge and experience
• knowledge of drainage and soft estate maintenance and standards
• knowledge of safety standards for a variety of road works with some experience of working on live carriageways
• good planning and organisational skills
• an enthusiasm for investigating and solving problems
• excellent communication skills with an ability to build strong working and contractual relationships and interact clearly and effectively.

You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

The team

• we are a relatively small team of 3 Technicians, an Engineer and the Asset Manager, we all work together and are very supportive.

We will offer you the:

• opportunity to work closely with many other teams not only within highways but more widely across Suffolk County Council for example Flood and Water Management Team, Ecology and Development Management. So the job is different every day, and offers great opportunity to expand your work network and understanding of work done by other directorates
• chance for you to progress within the field of Asset Management in relation to Highway Maintenance. Full training will be provided and development within the role is actively encouraged.

Travel and workplace requirements

• Frequent Travel Essential - We positively encourage the use of technology to communicate, but in this role, you will need to travel to locations away from your contractual base, so you must either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.
• Hybrid - This role supports hybrid working, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

To find out more

For an informal discussion about this role, please contact Amanda Mays on 07720 208411 or by emailing amanda.mays@suffolkhighways.org

To apply please ensure

• you read the Job and Person Profile (docx), before applying for this job opportunity
• you upload a copy of your CV (with no name or personal details included) when completing your online application
• when writing your Supporting Statement template (docx) please answer the following questions:

Question 1 - What knowledge and skills do you have that will be specifically relevant to this role?

Question 2 - Please give an example of a problem you have solved in the workplace. What did you do?

Question 3 - Can you give an example of how you manage multiple and sometimes conflicting priorities whilst working under pressure?

Closing date: 11.30pm, 29 May 2023.

Interview date: 9 June 2023.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.

Benefits include:

• Performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• The opportunity to join a large, diverse organisation, with career opportunities across our services
• A supportive culture, underpinned by our WE ASPIRE values
• Access to the Local Government Pension Scheme (LGPS)
• Up to 28 days annual leave entitlement, plus UK bank holidays and two paid volunteering days
• An occupational sick pay scheme
• Learning and development opportunities, including a range of work-based apprenticeships
• Flexible working options, with the right to request flexible working from your first day
• A range of staff networks centred around equality groups
• Plus more

If you would like to know more about our benefits, values and equality commitments please visit our Working for Suffolk County Council pages (www.Suffolk.gov.uk/careers).