Salary £30,000, plus performance bonus and benefits

We are Together - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

Our Data Analyst & Excel Specialist plays a crucial role in delivering positive customer outcomes.

Working closely with Finance and IT colleagues to understand requirements, complete testing and deliver solutions

Creating, using and maintaining excel based reports and models to complete finance amendment tasks.

Working with and supporting operational teams to create, use and maintain excel models enabling the completion of account adjustments needed to resolve customer complaints, provide support and forbearance or completion of customer remediation.

Committed to delivering high-quality customer service, through ensuring accurate and timely delivery, and working within defined policies and procedures.

Key accountabilities:

• Creating, using and maintaining excel based models and reports. Developing complex formulas and working with extensive, detail excel spreadsheets.
• Completion of complex calculations using Excel models on individual and groups of customer accounts.
• Support the completion of impact analysis and resolution of incidents and breaches
• Investigation of customer accounts and interest based calculations to support resolution of complaints and incidents
• Processing and analysing large volume data
• Review and process requests for adjustments to customer accounts
• Supporting testing of new customer account management tools/features.
• Periodically test and maintain existing and new financial calculators/models.
• Identifying and implementing potential process improvements to increase efficiency
• Being the first point of contact for internal stakeholders to act as a subject matter expert
• Supporting and upskilling colleagues in the use and creation of Excel models
• Creation of reporting, MI and dashboards to monitor trends,, measure outcomes and workflow.
• Building successful business relationships to encourage efficiency and understanding of the accounts adjustments processes

Essential skills and experience:

• Knowledge of financial calculations such as the application of compound and simple interest
• Advanced Microsoft Excel, including macros
• Strong mathematical competency.
• Logical thinker with excellent accuracy and attention to detail.
• Team orientated
• Good communication skills.
• Experience of working in a fast paced environment
• Experience of working in Financial Services industry
• The willingness to always go the extra mile to deliver an excellent standard of work
• Natural problem solving skills

Nice to have skills and experience:

• Excel certification
• Experience of working within secured lending

Benefits working at Together

• 26 days holiday, (increasing with service) your birthday off, and bank holidays
• Buy & sell holidays
• Discretionary annual bonus
• Matched pension contribution
• Life assurance
• Critical illness cover
• Health cash plan
• Private medical insurance
• Free access to company holiday homes
• Travel season ticket loans
• Ride to work scheme
• Free local gym access
• Local bar / restaurant discounts

Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more:

https://togethermoney.com/sustainability

Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.